Returns & Exchanges
At LOM, we stand behind the quality of our high-performance electronics and offer a 30-day window for returns or exchanges. We ensure a seamless process so you can shop for your next tech upgrade with absolute confidence.
Initiate Your Request
Log in to your LOM account and select the order you wish to return to receive a unique Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the device in its original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund.
Ship the Device
Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.
Quality Inspection & Refund
Once our technicians verify the hardware's condition, your refund or exchange will be processed within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing